Terms of service
A working draft. Each section says how Mastak works today in plain words; the dashed boxes tell our lawyer what the binding text still needs.
Last updated: draft, Nov 2026
Service
Mastak connects to your Instagram account, answers comments and DMs with an AI seller that works from the content you give it, and shows every chat in a dashboard where you can step in yourself.
Drafting note for counsel
Define the service and its scope, say that features can change, and make no availability or uptime promise unless the owner sets one.
Accounts
You need an account to use Mastak, and you're responsible for what happens under it, including keeping your sign-in details to yourself. Instagram connection is in early access, by invite.
Drafting note for counsel
Eligibility (business use, minimum age), account security duties, access for team members, and the grounds for suspending or closing an account.
Plans and billing via Whop
Paid plans are billed once a month by card, in US dollars, through Whop. Current prices are on the pricing page; there is no annual contract.
Drafting note for counsel
Describe Whop's role in the sale (the owner confirms how Whop is set up), taxes, failed payments, and how and when we give notice of a price change.
Cancel anytime
Cancel anytime. Refunds within 7 days if you used up to 20% of your included quota. To ask for a refund, write to [email protected].
Drafting note for counsel
Turn the refund rule into binding wording: what the 7 days count from, how usage of the included quota is measured, when access ends after cancelling, and how a refund goes back through Whop. Keep the two sentences above as the plain summary.
Acceptable use
No spam, no deceptive messages, nothing unlawful, and nothing that breaks Instagram's rules. Mastak sends messages through Instagram's official API and keeps to the limits Meta sets; you also agree to follow Meta's terms and Instagram's Community Guidelines on your own account.
Drafting note for counsel
Write the prohibited use list, pass through the Meta Platform Terms that bind our customers, and state what we may do after a breach, such as pausing the AI or suspending the account.
AI output
The AI writes replies from your content, and it can get things wrong. You decide what it may say, and you can read and take over any chat at any time.
Drafting note for counsel
Who is responsible for messages sent on the customer's behalf, the disclaimer on AI accuracy, and the customer's duty to keep prices, claims and offers in their content correct.
Liability
Placeholder: warranty disclaimer, limitation of liability, indemnity
Drafting note for counsel
Write all three clauses, in English a small business owner can follow.
Governing law
Placeholder: governing law, venue, dispute resolution
Drafting note for counsel
Choose the state law and venue once the entity exists, and decide on arbitration and a class action waiver.
Contact
Account and billing: [email protected]. Everything else: [email protected].
Drafting note for counsel
Add the address for legal notices.