Mastak playbook
Wedding venue
"Is September 12 open?" comes in all weekend, and every real answer needs a tour.
Comment TOUR under a venue reel, the AI sends the packages, asks season and guest count, then books a tour; dates are held only by the venue.
Season, headcount and a tour, with the date left to you
A follower comments TOUR under a post. Here is the DM thread on the follower's phone a moment later, with the AI answering for Hollow Creek Barn.
Where the chat ends
Tour booked for Tuesday at 3:00 PM ET. Lead tagged: Sept 12, 150 guests, interested in catering. Date not confirmed.
Read the whole chat
- Hollow Creek Barn: Congratulations! Thanks for your interest in Hollow Creek Barn. Roughly what date or season and guest count are you looking at?
- Customer: Is Sept 12 open? About 150 guests
- Hollow Creek Barn: I can't see our calendar from here, so I can't say a date is free. Dates are held by our events manager, Carla, at a tour. For 150 guests, the Saturday package is $9,800 for up to 120 and adds $65 a guest after that.
- Customer: Is catering included?
- Hollow Creek Barn: In-house catering is part of the package, with a tasting before you decide. Ceremony, reception and the covered pavilion are all on site.
- Customer: What if it rains?
- Hollow Creek Barn: The barn seats everyone inside, so the rain plan is built in. Want to see it? Carla has a tour Tuesday at 3:00 PM or Saturday at 11:00 AM.
- Customer: Tuesday
- Hollow Creek Barn: You're booked for a tour Tuesday at 3:00 PM ET. Carla will check September 12 with you in person and walk you through the contract and deposit.
What the AI handles
The wedding venue playbook comes with these conversations written in. Your own prices, hours and answers go on top.
Packages guide to venue tour
Sends the packages and capacity guide, then asks date and guest count before offering a tour.
Tour booking
Gets date and headcount, then books a venue tour. Never confirms the date itself.
Pricing and what's included
Explains package ranges by guest count and what each includes, then offers a tour.
Code words in this playbook
- TOUR
- PACKAGES
- CHECKLIST
- DATES
- CAPACITY
Pick the ones that fit your posts, or set your own.
How it goes in Mastak
Three steps in the dashboard. No code, and nobody has to get on a call with you.
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Connect Instagram
Log in with Instagram and let Mastak answer your comments and messages. Instagram connection is in early access, by invite.
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Pick the wedding venue playbook
Fill in your prices, hours and address, then choose the posts and a code word like TOUR. The AI answers only from what you put on your card.
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Go live
Try it in the simulator first, playing the buyer. Once it's on, every chat shows up in your dashboard, and when someone needs you the AI goes quiet and sends you the thread.