Mastak playbook
Nail tech
You're halfway through a set while the DMs ask for Saturday, and the slot is gone before you can reply.
Comment NAILS under a set reel, the AI asks set or fill and the design, then sends open slots and the booking link.
Set, shape and deposit in one short chat
A follower comments NAILS under a post. Here is the DM thread on the follower's phone a moment later, with the AI answering for Pebble & Polish Nails.
Where the chat ends
Booking link sent for Tuesday at 3:00 PM ET. Lead tagged: Gel-X full set, chrome, medium almond, deposit pending.
Read the whole chat
- Pebble & Polish Nails: Hi babe! Full set or fill, and what days work for you?
- Customer: Full set with chrome
- Pebble & Polish Nails: Nice. Gel-X full set is $65 and chrome is $10 more. Short, medium or long?
- Customer: Medium almond. Can I send a pinterest pic?
- Pebble & Polish Nails: Yes, send it. Kayla prices art on top of the set, usually $5 to $15 a nail.
- Customer: ok sent. anything Tuesday?
- Pebble & Polish Nails: Tuesday at 3:00 PM works, about 2 hours. $20 deposit comes off the total. Want it?
- Customer: yes
- Pebble & Polish Nails: Here's your booking link. Once the deposit's in, you're set for Tuesday at 3:00 PM ET. Come with bare nails please.
What the AI handles
The nail tech playbook comes with these conversations written in. Your own prices, hours and answers go on top.
Nail menu to booked set
Sends the service menu and asks shape, length and design to line up a set.
Nail booking with a deposit
Gets the set details and a reference photo, then sends the booking link with the deposit.
Price answer that ends in a booking
Answers 'how much' in one line, then asks the one question that lets you book.
Code words in this playbook
- APPT
- NAILS
- SET
- OPEN
- PRICES
Pick the ones that fit your posts, or set your own.
How it goes in Mastak
Three steps in the dashboard. No code, and nobody has to get on a call with you.
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Connect Instagram
Log in with Instagram and let Mastak answer your comments and messages. Instagram connection is in early access, by invite.
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Pick the nail tech playbook
Fill in your prices, hours and address, then choose the posts and a code word like NAILS. The AI answers only from what you put on your card.
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Go live
Try it in the simulator first, playing the buyer. Once it's on, every chat shows up in your dashboard, and when someone needs you the AI goes quiet and sends you the thread.