Mastak playbook
Lash, brow and hair
You're mid-appointment with glue on your gloves while new clients ask for your next opening.
Comment LASHES under a set reel, the AI quotes the set, offers open slots and takes a deposit to hold the spot.
A first volume set, quoted and held with a deposit
A follower comments LASHES under a post. Here is the DM thread on the follower's phone a moment later, with the AI answering for Velvet Fern Lash Studio.
Where the chat ends
Deposit link sent for Tuesday at 3:00 PM ET. Lead tagged: first set, volume, $50 deposit pending.
Read the whole chat
- Velvet Fern Lash Studio: Hey love! Which set are you after, and what days usually work for you?
- Customer: Volume set, I've never had lashes before
- Velvet Fern Lash Studio: Gorgeous choice. A full volume set is $225 and takes about 2 hours, then fills are $75 every 2 to 3 weeks. Want me to find you a time?
- Customer: Anything Saturday morning?
- Velvet Fern Lash Studio: Saturday's full, but Maddie has Tuesday at 3:00 PM and Thursday at 10:30 AM. A $50 deposit holds the spot and comes off your total.
- Customer: Tuesday. Do I need to do anything before?
- Velvet Fern Lash Studio: Come with clean lashes, no mascara or eye makeup. It's your first set, so Maddie does a quick patch test at the start. If you've ever reacted to adhesive, tell her when you arrive.
- Customer: ok sounds good
- Velvet Fern Lash Studio: Here's your deposit link. Once it's paid you're booked for Tuesday at 3:00 PM ET.
What the AI handles
The lash, brow and hair playbook comes with these conversations written in. Your own prices, hours and answers go on top.
Price list and open spots on comment
Sends the price list and this week's open spots to anyone who comments PRICES or LASHES.
Booked and deposit paid at night
Books the slot, explains the deposit, and sends the confirmation, even at 11 PM on a Sunday.
'How much for volume?' answered right away
Names the price and what's included in the first message, then offers a spot.
Code words in this playbook
- APPT
- BOOK
- LASHES
- FILL
- PRICES
Pick the ones that fit your posts, or set your own.
How it goes in Mastak
Three steps in the dashboard. No code, and nobody has to get on a call with you.
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Connect Instagram
Log in with Instagram and let Mastak answer your comments and messages. Instagram connection is in early access, by invite.
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Pick the lash, brow and hair playbook
Fill in your prices, hours and address, then choose the posts and a code word like LASHES. The AI answers only from what you put on your card.
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Go live
Try it in the simulator first, playing the buyer. Once it's on, every chat shows up in your dashboard, and when someone needs you the AI goes quiet and sends you the thread.