Mastak playbook
Yoga or pilates studio
First-timers ask which class fits them, then go quiet before they ever book the intro.
Comment CLASS under a reel, the AI sends the week's schedule and books an intro class.
A first-timer picks a reformer class and books it
A follower comments CLASS under a post. Here is the DM thread on the follower's phone a moment later, with the AI answering for Maple Street Reformer & Barre.
Where the chat ends
Intro Reformer booked for Tuesday at 6:00 PM ET. Lead tagged: first timer, evenings, pilates reformer.
Read the whole chat
- Maple Street Reformer & Barre: Hi! Come as you are. Want the schedule for this week?
- Customer: Yes please. I've never done reformer
- Maple Street Reformer & Barre: Perfect, our Intro Reformer is made for first timers. It's 50 minutes in a small group and the first class is $20. Which days work for you?
- Customer: Weekday evenings, after 5:30
- Maple Street Reformer & Barre: Tuesday at 6:00 PM and Thursday at 6:15 PM both have spots. You'll need grip socks; we sell them at the front desk for $14 if you don't own a pair.
- Customer: Tuesday please. Is there parking?
- Maple Street Reformer & Barre: Free lot behind the building, entrance on Birch Street. You're booked for Tuesday at 6:00 PM ET. Come 10 minutes early so the instructor can show you the equipment. You can cancel up to 12 hours before from the confirmation text.
What the AI handles
The yoga or pilates studio playbook comes with these conversations written in. Your own prices, hours and answers go on top.
This week's schedule on comment
Sends the class schedule and intro offer to anyone who comments CLASS or TRIAL.
Class spot booked in the chat
Checks the class and time, holds the spot and sends the booking link.
Class and membership prices, plainly
Answers the price question with the intro offer first, then class packs and memberships.
Code words in this playbook
- CLASS
- TRIAL
- SPOT
- SEAT
- INTRO
Pick the ones that fit your posts, or set your own.
How it goes in Mastak
Three steps in the dashboard. No code, and nobody has to get on a call with you.
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Connect Instagram
Log in with Instagram and let Mastak answer your comments and messages. Instagram connection is in early access, by invite.
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Pick the yoga or pilates studio playbook
Fill in your prices, hours and address, then choose the posts and a code word like CLASS. The AI answers only from what you put on your card.
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Go live
Try it in the simulator first, playing the buyer. Once it's on, every chat shows up in your dashboard, and when someone needs you the AI goes quiet and sends you the thread.